The following discloses GeeksHive Corporation (Geekshive) privacy policies for its web sites and services. We update this policy periodically without notice so please check regularly for any changes. We take privacy very seriously and any personal information from the user will be used only to provide a better quality service as well as for their benefits. Depending on the services requested we may request information that personally identifies you (personal information), as well as information about your computer hardware and installed software. It is your decision to proceed with any activity that requests personal information. If you have any questions or concerns about our Privacy Notice, please call us at: +1 (305) 767-4331; e-mail us at webmaster@GeeksHive.com; or send a letter to: Privacy, 9100 S. Dadeland Blvd. Suite 1500, Miami, Florida 33156.
GeeksHive.com Privacy Notice.
By visiting GeeksHive.com you agree to accept the practices described in this Privacy Notice.
Changes to this Privacy Notice, Conditions of Use and Notices
Personal Information Collected By GeeksHive
GeeksHive uses information that we collect from our visitors to personalize and improve your visit at GeeksHive.com. We gather the following types of information:
Information you give us: GeeksHive collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses, and financial information such as your Social Security number.
Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.
Orders: If you place an order, for either a product or service, we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.
Action Tags: GeeksHive's web pages may contain action tags set by third party firms for the purpose of collecting anonymous information about the usage of our site by customers. Action tags are also known as web beacons or 1 pixel gifs. Action tags are a technique used to compile aggregated statistics about the effectiveness of our web site. They do not use personally identifiable information, such as names or addresses, and do not link online actions to an identifiable person. Should you wish to opt-out of providing this anonymous information you may do so by visiting the opt-out page located at http://www.geekshive.com/opt_out
Sharing of Information with third-parties
Affiliated Businesses and GeeksHive, Inc.: We may share any information that you supply to us with any affiliated business that is substantially controlled by GeeksHive and GeeksHive, Inc. Any information that is shared this way will be subject to this Privacy Notice.
Independent Contractors: We may employ other companies or individuals to provide certain services to us such as, but not limited to, sending e-mail, providing click to call telephone calling services, remote technical support, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.
DirecTV, XM Radio, SIRIUS, TiVo, MySony.com, and other third party service providers: Some of the products which we sell require us to provide your name, address, phone number and product serial number to the third party service provider that requires this information to activate the service. These third party service providers have their own privacy and data collection policies which are not controlled by GeeksHive. We have no responsibility or liability for these policies and urge you to contact the third party provider if you have any questions. We may occasionally partner with MySony.com in various email programs. If you link to GeeksHive.com from any MySony.com website and purchase a Sony product on GeeksHive.com we will forward a copy of your email address to MySony.com so that MySony.com can assure that you are awarded the correct points for your purchase and auto-register your purchase in the MySony.com product locker. Please note that MySony.com has its own privacy and data collection policies which are not controlled by GeeksHive.
Orders and Catalog Requests: When you place your order and/or when you request that we send you a catalog from time to time we may share your name, mailing address and purchase category information with a few carefully selected marketing partners who may bring you offers of interest. If you wish to opt out of sharing this information with these companies, please call +1 (305) 767-4331 or e-mail webmaster@GeeksHive.com. We will never share any telephone number(s), or financial information which you have given us with any marketing partner(s).
Aggregate information: We provide aggregate information to some of our business partners. This information does not allow them to identify you individually.
Vendors: We provide some of our vendors with your contact information so that they may contact you directly with product support information.
Credit card companies and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.
Third Party Ads, Surveys and Promotions: We may use third parties to display ads, surveys and various promotions on our site. These will always be labeled with the third party name. These third party applications may contain cookies or other code which are outside of our control. Although we will attempt to only work with third parties who respect your privacy we are not responsible or liable for any information collected by these third parties or how it is used. You should contact the third party directly or check the third party's privacy Notice to see how any information that they may gather will be used.
Link to Third Party Site: Our Web site contains links to third party sites, such as our vendors. GeeksHive is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.
Third Party Checkout Links: If you use a third party checkout link on our site such as the AOL Quick Checkout Program or Microsoft Passport wallet service your name, billing and shipping addresses and credit card information is transferred to us from your account with the third party to enable you to check out of our site without having to re-enter certain information.
Law Enforcement and Protection of Users
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.
GeeksHive has been in business independently for years, and our intent is to continue. However, in the unlikely event that GeeksHive is sold, has substantially all of its assets acquired or merges or becomes affiliated with any other individual or entity any customer information owned or under the control of GeeskHive may be one of the transferred assets.
Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.
Our Web site gives you the opportunity to opt-out of receiving communications from us. If you no longer wish to receive communications from us you may opt-out by calling +1 (305) 767-4331 or e-mail webmaster@GeeksHive.com.
Children's Online Policy
GeeksHive is committed to the preservation of online privacy for all of its web site visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. GeeksHive.com sells products and services intended for purchase by adults. If you make a purchase on GeeksHive.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using GeeksHive.com.
Computer System Information
Depending on the services acquired from us, we may ask for information related to your personal computer. This may include one or all of the following: information about the date of purchase, type of computer (desktop, laptop, etc), identification number of your computer, brand and model of the computer and/or any computer parts of hardware, software or peripherals connected to it, system and registry data about installed software, hardware configuration and error logging files. If requested, this kind of information will be used only to provide a better and faster technical support to you, and also to help us update and enhance our services in the future.
In some circumstances you may request assistance to resolve your problem by allowing a Technician to take control of your computer. Geekshive uses qualified and proper tools which allow you to grant control of your computer to a Technician, so that he or she can diagnose and correct any problem remotely over the internet. Technicians can chat with you via this Remote Access Software, but any further action, such as sending a file, viewing your desktop or taking control of your computer, requires express permission from you first. In addition, Technicians will not use Remote Access tools to obtain confidential information stored on your computer or network and they will not destroy or delete any file on your computer or network unless it's necessary for the resolution of your problem.
During a Remote Access session, a Technician can use a wide variety of diagnostics application which may collect a variety of useful information about your computer hardware, operating system and installed software. This information is transferred securely encrypted, employing end-to-end, 256-bit SSL encryption (the same security levels used and trusted by major banking institutions) to Geekshive servers where the Technician will analyze it to help diagnose and solve your computer related problems. Geekshive does not collect or store sensitive information such as visited web sites, passwords, e-mail messages, e-mail addresses, etc.
During a Remote Access support session a "chat log" is created and updated in real-time on your computer. This chat log contains all the events and actions performed by the technician, for example, when a file is sent or deleted as well as all the chat messages that pertain to a particular support session. You can make a copy of this chat log, ask the technician to leave a copy on your computer's desktop and you can delete it at your own discretion. Geekshive will make a copy of the chat log and store it on its servers as long as necessary, accompanying metadata, such as the file name and MD5 Hash thumbprint of transmitted files, is also included in the log when applicable.
If you have any questions or concerns about our Privacy Notice, please call us at: +1 (305) 767-4331; e-mail us at webmaster@geeksHive.com; or send a letter to: Privacy, 9100 S. Dadeland Blvd. Suite 1500, Miami, Florida 33156.